Autistic People Ask Questions to Get Answers – Period

A young woman in a coral-colored shirt with blonde hair in a ponytail looks at her computer with a sad or overwhelmed expression. Her face is in her hands.

Autistic people ask questions to get answers, period. This is something I’ve talked about many times in other posts, but I’ve never given this particular topic its own voice, and I feel it’s important that I do so.

One of the most common and sometimes devastating misunderstandings that occur between autistic and neurotypical people is the one surrounding the purpose of questions.

I can’t tell you how many times during my childhood, teenage years, and young adult years that I asked a question to get an answer (the only purpose I understood questions to have at the time) and the people on the receiving end of those questions would become incredibly angry and start yelling at me, walking away from me in a huff, or physically abusing me.

Neurotypical People Use Questions Differently Than Autistic People

When an autistic person asks a question, it is an attempt to get an answer and/or fully understand and visualize a request being made of us. The question is completely literal and an attempt to understand.

There are no ulterior motives whatsoever.

Unlike their autistic counterparts, neurotypical people DO ask questions to get answers. However, neurotypical people ALSO ask questions to challenge the authority of others in a passive-aggressive way and/or to get out of doing a task.

To most autistic people, those latter uses of questions make absolutely no sense.

Many of us have spent our entire lives being confused and traumatized by the reactions others have had toward us for simply asking a question. Many of us have actually become afraid of asking questions because all we’ve known is, for some strange and inexplicable reason, it causes certain people to fly into a sudden rage.

As we get older, past trauma may keep us from asking the important questions necessary to function in adult life. We may not know the answer to something, we may not fully understand instructions, but we dare not ask just in case you, the neurotypical person we don’t know well, will be the one to unleash a terrifying fury upon us. We know we’ll get in trouble for doing “the wrong thing” later on, but, in our traumatized minds, it’s still better than daring to speak up and ask for clarification.

If your autistic loved one (or co-worker) asks you a question, they are looking for an answer. They need clarification in order to complete whatever task is being asked of them or to fully understand the story you’re telling them. These details, even if they seem trivial to you, are essential to learning and understanding for the autistic mind.

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The best way to improve communication with your autistic loved one is to understand how your autistic loved one’s mind works! Intentions, motivations, and personal expressions (facial expressions or lack thereof, body language, etc.), are often quite different in autistic people than they are in neurotypical people.

Experience a better understanding of your autistic loved one by reading books about life from an autistic perspective as well as stories that feature autistic characters. You’ll have so many “Ah ha!” moments and start seeing your autistic loved one in a different light (and you’ll have a better understanding of their behaviors, which you may have been misinterpreting up until now).

Books I recommend for a better understanding of your autistic loved one:

What to Do When An Autistic Person Asks You a Question

You’d think “answer it” would be what I would say here, and, yes, please do so. But, there’s more to it than that.

Since neurotypical people are emotionally triggered by questions in certain instances (especially in a social hierarchy situation—which, by the way, autistic people don’t intuitively understand, either), I think it’s important to briefly discuss why this happens.

Let me use an example here to illustrate the misunderstanding that happens between ND (autistic) and NT (neurotypical) people when the ND person asks a question in certain situations:

Melanie, 23, autistic, customer service agent. Sadie, 54, neurotypical, department manager.

Sadie needs assistance with a spreadsheet, so she decides to ask Melanie for help. She walks up to Melanie while she’s typing on the computer in her cubicle with a pair of earphones on her head.

Sadie: “Hi, Melanie. I need you to work on this spreadsheet for me. I’ve already talked to Mark (Melanie’s direct supervisor), and he said it’s fine for you to make this a priority. I’ll need you to put this group of employees in alphabetical and department order. Also, I’ll need you to look through the original files and take out the names of employees who no longer work here. I’ll need this by the end of the day on Friday. Is that OK?”

Melanie (startled from her task, which she was concentrating deeply on): “I’m sorry. I…I was working on something. What did you need me to do?”

Sadie (huffing in irritation): “Here, I’ll explain again.” (She explains again, the exact same way.)

Melanie (able to sense the frustration is Sadie’s energy and reacting with fear, which keeps her from fully understanding the repeated instructions): “Um, OK. So, you need me to make this a priority, and you’ll need it by Friday?”

Sadie: “Yes.” (She turns to walk away.)

Melanie: “Wait. Do you want the employees just in this department or in the entire company?”

Sadie (who feels she explained this twice): “As I said, I’ll need you to put this group of employees in alphabetical and department order.”

Melanie (hearing the edge of irritation in the way Sadie said “department” and further fighting a fight-or-flight response in her gut while also trying to mask and listen to instructions): “OK. Gotcha. So, do you want just this building, or did you want me to include the satellite offices, as well?”

Sadie (who knows she never said anything about satellite offices, and if Melanie just looked at the original spreadsheet, she’d see on the top that it clearly states that it’s only a list of employees from this particular building): “Look at the top of the spreadsheet. What does that say?”

Melanie (nervous): “Um…I see ‘ACME Corporation Employee List 2019.”

Sadie (starting to wonder if Melanie is messing with her): “I mean the top right. What does the top right of the spreadsheet say?”

Melanie (even more nervous): “Oh, of course. Um…I see Location 01?”

Sadie: “Yes. Location 1.”

Melanie (unsure that she fully understands and not wanting to make a mistake): “So, you want a list of employees in alphabetical order by department for this building only?”

Sadie (visibly irritated now): “Yes.” (She says this through clenched teeth and an intimidating smile that doesn’t reach her eyes.)

Melanie (noticing something else on the spreadsheet): “Are you sure?”

Sadie (her mouth dropping open and her eyes popping wide): “Am I SURE?! I’ve been working at this company for 15 years. Of course, I’m sure! Who are you to question me??”

Melanie (white as a sheet with terror, selective mutism taking over): “Um…I…um…I…”

Sadie (continuing her tirade): “Why are you asking so many questions? What? Are you trying to get out of the project, or something, or do you just have trouble respecting authority? I’m going to have a talk with your manager.”

Sadie storms off, and Melanie sinks back into her chair, tears silently streaming down her face. Belatedly, she points a well-chewed fingernail toward the second page of the spreadsheet where a dog-eared part of the paper reveals at the top right: Location 02. This is why Melanie asked if Sadie was sure because Location 2 is also on the spreadsheet, and what Sadie was saying versus what was on the spreadsheet did not match, further confusing Melanie.

Sadie, being an older, seasoned employee and a manager, has certain expectations for how she should be treated by staff who are considered “under” her.

In neurotypical society, social hierarchy is very important and lack of adherence to unwritten and unspoken rules around this is considered disrespectful.

Sadie couldn’t understand why Melanie was “questioning her” and, she became very upset when asked if she “was sure” because for someone who is considered lower than her on the social hierarchy totem poll (she’s an older and seasoned manager while Melanie is a 20-something customer service representative) to ask “Are you sure?” is the verbal equivalent of a slap in the face!

Melanie, for her part, was taken aback at the initial interruption, and, being autistic, she wasn’t able to switch her focus quickly enough to be able to take in everything Sadie was saying to her in such a rapid-fire way. Moreover, as soon as Melanie caught that Sadie was irritated with her (most of us can feel energy, and it is our primary language), it was all downhill from there.

Melanie, who was already having difficulty understanding what was being asked of her to begin with, developed increased anxiety that was further keeping her brain from doing what she wanted it to do.

The entire communication broke down. Sadie walks off thinking this young woman is rude, incompetent, or both, and Melanie is traumatized and has gone temporarily mute, so she can’t even defend herself, which further compounds the issue.

The Takeaway

Autistic people ask questions to get answers, to fully understand what is expected of us and why. If we don’t know “why”, we often won’t be able to make a logical connection in our brains and remember to do whatever task we are being asked to do. (I know I didn’t bring it up in this example, but “Why?” can be just as offensive to many neurotypical people in social hierarchy settings as “Are you sure?”)

Again, the neurotypical person mistakenly believes that the autistic person is questioning them and trying to undermine their authority when, in fact, they are simply trying to understand what’s expected of them in a world that is already incredibly confusing to begin with.

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4 Responses

  1. August 11, 2020

    […] problem with this, as I explained in a previous post, is that asking questions is also considered a no-no in neurotypical society in many different social situations depending on social […]

  2. September 8, 2020

    […] Again, I would just freeze up and go non-verbal out of confusion and fear. Or, I would ask, “Huh?” “What are you talking about?” But, those didn’t seem like genuine questions to neurotypical people because neurotypical people don’t use questions the same way autistic peop…. […]

  3. October 27, 2020

    […] neurotypical people equate asking questions with insubordination of some kind. I can’t speak for neurotypical people, but that is NOT the case with most of us […]

  4. August 26, 2021

    […] Autistic people need to ask lots of questions in order to understand what’s expected of them or to learn a new task. When we ask questions, we are looking for answers, nothing more, nothing less.  […]

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